The Spa concept is a highly developed service in the last 15 years, not only as an additional Hotel and Resorts need, but also as Amenity Spa and Wellness center in the city Hotels. In what ways you may be ensured that your decision to create and operate a Spa Center or a Wellness Center is going to be realized with success according to your visions? How you may increase the profitability of your existing spa?

The main factors in order to achieve that are the following:

The standards and the full area design

• The architectural design.
• The Lay out and configuration of the Spa area

Selection of equipment based on the orientation of the area. Thalasso, Physio, Amenity, Wellness, Medi, Thermalism. Spa menu definition programs. Based on the orientation of the Spa center. Spa Management

• Human resource, staff evaluation.
• Staff training, coaching, leading.
• An orderly and effective plan for daily operating procedures.

Marketing plan. In accordance with the marketing department of the Hotel. Bellow, you can see the presentation of the content of the training program “Spa Management & Spa Consulting in City Hotel”. More specifically:

SPA CONSULTING

Spa concept creation. A detailed study of the local environment, the target group and the services you wish to provide, will define the concept and the philosophy of the spa wellness center. Design and architectural consulting.

• Includes advices for the segmentation of the spa area, the interior design, lay out of treatment rooms, changing rooms, spa reception etc.
• The architectural consulting for spa development is the translation of your spa concept.

Spa menu definition program. Is the most important piece of the process and the most elegant key that will ensure the future success of the Spa? The treatments, the packages and the spa facilities define the strategic position the spa philosophy and concept is expressed.

• Consulting of spa equipment for all areas, in harmony with the total spa philosophy.
• Consulting for spa linen, consumable materials.
• Creation of the spa a la carte list and the packages.
• Description of the treatment protocols.

Pricing policy. Sanitary and health rules.

SPA MANAGEMENT

Human resource.

• It includes staff interview, choice of the specializations and the evaluation of the spa team. The job description, the responsibilities and the definition of the standards operating procedures.

Staff training.

• It includes technical training for the correct application of the treatments, standards operating procedures, spa reception procedures, sales coaching, software training.
• Ensuring and continuous improvement processes for excellent high customer service.
• Organization of startup.

Spa software.

• Consulting proposal of a spa software program and the training.
• Description of the standards a software program should have according the use and the notifications of the spa center.

Marketing

• Cooperation with marketing department and proposals for the efficient view of the wellness center.
• Consulting for the advertising plan that will keep the spa center recognizable.
• Targeted promotion and sales development for the retail and spa services.
• Sales motivation and staff goals.